Because Setl exists to change how families are treated by property brokers, and that starts with how we treat your information.
When you fill our consultation form as a buyer, we collect four things: your name, mobile number, the area you're interested in, and your budget and timeline. That's it. Nothing else. We don't ask for your PAN, your Aadhaar, your income proof, or your bank details at this stage. That information is only collected later, if you decide to move forward with a specific property or choose to use Setl's loan consultancy support to get a home loan approved, and even then, only with your explicit permission.
If you reach out to us as a seller, we collect your name, mobile number, your property's location and configuration, and your timeline to sell. We do not ask for ownership documents, price negotiation details, or any other sensitive information at this stage.
When you visit our website, our host (Hostinger) automatically logs basic technical information, including your approximate location, browser type, and pages you visited. This is standard for any website and helps us understand what's working. It is not tied to your identity.
If you're a buyer, we call you back once to understand what you're looking for. If you're a fit for our service and want to move forward, we connect you with a Setl specialist for your target area. If you're not a fit, or if you're not ready, we tell you honestly and step back. No follow-up chains, no drip campaigns, no scheduled harassment.
If you're a seller, your property details are stored in our private internal database. We do not list them publicly on our website or anywhere else, and we do not share them with other brokers or agencies. We only share your details with a specific buyer when we have personally spoken to and qualified that buyer, and believe your property is a genuine fit for them.
If you choose to use Setl's loan consultancy support, we use the financial details you provide solely to help coordinate your loan approval alongside your property purchase. This information is handled with the same care as everything else in this policy, and is never used for any other purpose.
Your information is stored securely in our internal systems (Google Workspace, a form submission service called Web3Forms, and our internal client tracker). Only Setl team members handling your inquiry can see it.
Setl does not do any of the following, ever:
To run Setl, we use a small number of third-party services. Each of them is bound by their own privacy commitments, and we picked them because they're reputable and take security seriously:
If you become a Setl client and complete a transaction, we keep your file for as long as reasonably required by Indian tax and property law, typically seven years. If you inquire but don't proceed, we keep your details for up to 24 months in case you return, then delete them.
You can ask us to delete your information at any time by emailing hello@getsetl.in. We will do so within seven working days, keeping only what we are legally required to retain.
Our website currently does not use analytics cookies, advertising trackers, or third-party marketing pixels. If we add analytics tools in the future (such as basic visitor counting), we will disclose it here and provide a way to opt out. We will never install trackers that follow you across other websites.
If we ever suffer a data breach that affects your information, we will tell you within 72 hours of discovering it, explain what happened, and tell you what we are doing about it. Not because a law forces us to, but because that's how we would want to be treated ourselves.
You can, at any time, ask us to:
Email hello@getsetl.in with your request. The Setl team will respond within three working days.
If we update this policy in a meaningful way, we will note the change here and, if you are an active client, we will let you know directly. We will not make changes and quietly hope you don't notice.
Setl
704, Tower A, Bhutani Alphathum, Sector 90
Noida, Uttar Pradesh, India
hello@getsetl.in